To Sell is Human

I’m reading To Sell is Human:  The Surprising Truth about Moving Others by Daniel Pink. I must admit that I’m not finished yet, but I’ve gotten some great insights already.   I’ve always been pretty empathetic and good at taking the other person’s perspective....

More about gamification!

by Lisa Cain What makes a game good? What makes a game good for marketing? You might remember that I’m taking a course called Gamification offered by Coursera and provided by my very own alma mater, The Wharton School at the University of Pennsylvania.  I just started...

Gamification

I just signed up for a class on Coursera.org called Gamification. Let me talk about the class briefly before I talk about how companies are using gamification for marketing. You may have heard about massive open online courses (aka MOOC). These are free college-level...

Perish the word. aka early bird specials

There is a concept that I teach called the ‘perishability’ of services.   Can you provide services at 9am today if it’s now noon?   Nope. The ‘inventory’ has perished- just like food might perish (be spoiled and tossed out) if it stays in inventory too long.    On the...

Is the glass full?

One of the first questions I ask potential clients is ‘what is your capacity?’    Are you half-full?  Close to full?  Closer to empty?While this might not seem like a typical marketing question, it does give a lot of insight intohow to move forward with the marketing...